FREQUENTLY ASKED QUESTIONS

CUSTOMER SERVICE

DOES MEN’S PYJAMAS HAVE A CUSTOMER SERVICE DEPARMENT? 

Yes, you can Email Us on CONTACT US
or call Customer Service during working hours

Telephone +44 (0)28 2766 2195

Hours of availability (GMT)
Mon-Thu:  9:00 am – 4:00 pm
Fri: 9:00 am 12:30 pm
Sat-Sun: Closed

PLACE AN ORDER

HOW DO I PLACE AN ORDER?

It’s easy. Simply select an item from anywhere on this site, choose your preferred colour and size – then add to your shopping basket.
Once you have finished shopping follow the check out procedure.

 

HOW CAN I FIND A SPECIFIC ARTICLE?

The products are classified in different categories (Pyjamas, Dressing gowns, Nightshirts, boxershorts etc.) and each category, in subcategories.
Access the corresponding subcategory to see the final products.
There are groups of items in which you can choose the sizes and colours before purchasing.
You may also use the search bar located at the top of the webpage to locate items.

 

HOW SAFE IS SHOPPING ON MEN’S PYJAMAS?

We realise how important it is to store any information that you provide securely so accordingly we use the very latest security systems to encrypt your payment details.

 

WHAT STEPS DO I TAKE TO PLACE AN ORDER?

    • Choose the category you are interested in.
    • Click on the item you wish to buy and you will see various photos of this item, along with its name, reference number, description, price, colour, available sizes, composition and care.
    • Select a size and add the item to your basket. Then you can either choose ‘Continue shopping’ or ‘Process order’.
    • To process your order there are two options available: you can register or make a guest purchase.
    • If you prefer to register, you will need to enter your personal information, billing address, shipping address and select ‘Enter’.
    • Choose your deliver method and click ‘Finish and Pay’.
    • Select a payment method: VISA, MasterCard, AMEX, Affinity, PayPal or GiftCard. Enter your details and click ‘Authorise Payment’.
    • You will then receive an email confirming your order.

 

HOW CAN I BE SURE THAT I’VE MADE MY PURCHASE CORRECTLY?

Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our Customer Service

CANCEL ORDERS

CAN I REMOVE ITEMS FROM MY ORDER?

Yes. You can delete any unwanted items from your shopping basket as long as the order hasn’t been processed yet.

If you want to cancel an item after process the payment please contact our Customer Service during working hours

 

CAN I CANCEL MY ORDER?

Yes. You can cancel your order as long as its status allows you to do that and provided the packaging and dispatch process has not yet begun.

You can request cancellation by telephoning the Customer Service department: +44 (0)28 2766 2195.

 

WHAT HAPPENS IF ONE OF THE ITEMS RECEIVED IS DAMAGED?

The damaged item will be replaced as soon as possible.

To request a replacement please call our free Customer Service line at 028 2766 2195.

 

WHAT SHOULD I DO IF I RECEIVE A FAULTY ITEM?

We always try to sell items in perfect condition so, in the rare event of receiving a faulty item, please contact our Customer Service

 

WHAT SHOULD I DO IF I RECEIVE AN INCORRECT ITEM?

If you were to accidentally receive an item that you did not order, please contact our Customer Service

 

ARE OUT-OF-STOCK ITEMS RESTOCKED?

If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.

RETURN

HOW LONG DO I HAVE TO MAKE AN EXCHANGE OR RETURN?

All returns or exchanges must be made within 30 days of the e-mail confirming shipment.

MEN’S PYJAMAS reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.

  • EXCHANGE

Please contact our Customer Service during working hours

Telephone +44 (0)28 2766 2195

  • RETURNS THROUGH THE RETURN CENTRE:

Package the products and add a copy of printed electronic receipt.

Send the return at your costs to the following address:

MEN’S PYJAMAS – 24A Meetinghouse Street – Ballymoney Antrim BT53 6JN

Original delivery costs will be refund with your item .

  • PERIOD:

You will have a maximum of 30 days after receiving the order to make any returns.

  • DEFECTIVE PRODUCTS:

Please call our Customer Service during working hours

Telephone +44 (0)28 2766 2195

 

CAN I EXCHANGE OR RETURN ANY ITEMS?

Yes, as long as it is in perfect condition and has all its labels on it.

Boxershorts may not be exchanged or returned for hygiene reasons

 

WHEN WILL I RECEIVE THE REFUND FOR MY RETURN?

You will receive the refund in the same payment method used for the purchase within approximately 10-14 days after receiving the item back, and depending on your bank.

Remember that the items you return must be in the same condition you received them and must be returned in the original, sealed packaging.

DELIVERY

 

WHERE CAN I RECEIVE MY ORDER?

It can be sent to an address selected by you (home, work, delivery point, etc – never a PO Box or a store)

 

WHAT IS THE DELIVERY PROCESS?

We will send you an email confirming that your items have been dispatched (when your order leaves the warehouse)

 

HOW MUCH WILL I PAY IN DELIVERY CHARGES?

It depends on the purchase amount and the shipping time.

 

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Standard:
You will receive it within an estimated period of 2-4 working days.

Next day delivery:
For orders made before 13:00 you will receive it within day after

(exclude Week end)

PAYMENT

WHAT PAYMENT METHOD CAN I USE FOR MY PURCHASES?

The following payment methods are available:

Visa, Visa electron, Mastercard, American Express, Paypal

 

WHY COULD MY CREDIT CARD BE REJECTED?

The details we request from you must be the same as those on your credit card.
A simple typing error can cause the operation to be rejected, so we ask you to complete the payment form carefully. Your credit limit may have been exceeded or the card might have expired.
Please contact your bank about any queries you may have about your payment credit card.

 

CAN I RECEIVE AN INVOICE SHOWING MY COMPANY NAME?

Yes. In the shopping basket, you can indicate whether the purchase is made for an individual or a company. In the event of the latter, you will be asked to provide your tax details.

 

IS IT SAFE TO USE MY CREDIT CARD ON THIS WEBSITE?

Yes, the data is transmitted SSL-encrypted. For payments with Visa and Mastercard only SET transactions (secure electronic transactions) are accepted. After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase.
When the bank confirms the authenticity, the payment will be charged to the card. Otherwise the order will be cancelled.